Refund Policy

Cancellations & Refunds

At EliteGolff, we pride ourselves on having strong return policies. Cancel your order any time before it ships completely free of charge, with exceptions for custom orders and made-to-order products.

If you have questions, email info@elitegolff.com or call 213-315-2978.

Cancellations Before Order Ships

If you need to cancel an order, contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach us during business hours at 213-315-2978, through chat, or by email.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded because these products are put into production specifically for your order. All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You are responsible for shipping costs throughout return and exchange processes.

Not all orders are available for return once shipped. We order products directly from manufacturers, so availability of returns can vary by product and manufacturer.

Due to LTL/freight shipping costs, outright returns may incur a 25% cancellation fee plus return shipping costs.

Customers have 30 days from the date they received the item to initiate a return, subject to the specific manufacturer's return policy on the product page.

Refunds are processed within 10 days of receiving the returned product by mail.

Damages

Inspect packaging upon delivery and note any damage when signing for delivery. If an item arrives damaged, send photos of the damage, box and SKU, with a description to info@elitegolff.com. Freight damage photos and videos must be sent within 24 hours of arrival.

Warranty

Warranties vary by manufacturer. See individual product pages for details.

Returns

Customers are responsible for return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.

BOGO Promotions

For a BOGO promotion, both items must be returned for a full refund. If only one item is returned, the applicable replacement or store credit terms may apply. Refunds are issued to the original payment method.